Privacy policy

At Minpact, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our carbon emission allowance deletion platform.

1
Information we collect

Personal information

We collect the following types of personal information when you create and use your account:

Basic account information: Name, email address, and password
Company details: Company name and invoice reference for billing purposes
Address information: Street address, city, postal code, and country for billing and invoicing
Payment information: Payment method details processed securely through external payment processors (we do not store card information)
Usage data: Emission calculations, carbon offset purchases, certificate downloads, and platform activity

Technical information

We automatically collect certain technical information:

Device information: IP address, browser type, operating system
Usage analytics: Pages visited, time spent on platform, feature usage
API usage: API calls, authentication logs, and system performance data

2
How we use your information

We use your information for the following purposes:

Service provision

• Process emission calculations
• Execute EUA deletions
• Generate certificates
• Provide customer support

Account management

• Create and maintain accounts
• Process payments
• Send service notifications
• Authenticate API requests

Platform improvement

• Analyze usage patterns
• Improve functionality
• Develop new features
• Enhance security

Legal compliance

• Meet regulatory requirements
• Prevent fraud and abuse
• Respond to legal requests
• Maintain audit trails

3
Information sharing and disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers

We work with trusted third-party providers for external payment processing, hosting, and other essential services. These providers are contractually obligated to protect your information.

Legal requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of Minpact, our users, or others.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

Consent

We may share information with your explicit consent for specific purposes not covered by this policy.

4
Data security

We implement comprehensive security measures to protect your information:

Encryption

All data transmitted to and from our platform is encrypted using industry-standard SSL/TLS protocols.

Access controls

Strict access controls ensure only authorized personnel can access your data on a need-to-know basis.

Monitoring

Continuous monitoring and security audits help detect and prevent unauthorized access attempts.

5
Your rights and choices

You have the following rights regarding your personal information:

Access and portability

Request a copy of your personal information and data export in a portable format.

Correction

Update or correct inaccurate personal information in your account settings.

Deletion

Request deletion of your account and associated data, subject to legal retention requirements.

Objection and restriction

Object to certain processing activities or request restriction of data processing.

To exercise these rights: Contact us at privacy@minpact.com or through your account settings. We will respond to your request within 30 days.

6
Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience:

Essential cookies

Required for platform functionality:

• Authentication and session management
• Security and fraud prevention
• Basic site functionality

Analytics cookies

Help us improve our service:

• Usage statistics and patterns
• Performance monitoring
• Feature effectiveness analysis

Cookie management: You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

7
Data retention

We retain your information for the following periods:

Account information Duration of account + 7 years

Transaction records 7 years for tax and audit purposes

Offset purchase records Permanently (regulatory requirement)

Usage analytics 7 years

8
Contact us

For questions about this privacy policy or our data practices, please contact us:

Privacy officer

privacy@minpact.com

General support

help@minpact.com

minpact.com

9
Policy updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

Notification of changes

• Material changes will be communicated via email
• Updated policy will be posted on our website
• Effective date will be clearly indicated
• Continued use constitutes acceptance of changes